At LV88, your privacy is more than a legal obligation — it is a moral responsibility we take seriously. This document clearly explains how we collect, use, protect, and manage your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia.
All data is transmitted via bank-grade encryption
Fully compliant with the Malaysia Personal Data Protection Act
Your personal data is not sold to third parties
You have the right to access, correct, and delete your data
Six core principles that shape our approach to protecting the personal data of every member.
LV88 only collects data that is strictly necessary to provide our services. We do not request irrelevant information and do not retain data for longer than required.
Data Minimisation PrincipleLV88's security infrastructure employs 256-bit SSL encryption, multi-layered database segregation, and 24/7 threat monitoring – the same standards used by Malaysia's leading financial institutions.
SSL 256-bit EncryptionLV88 will not use your data for marketing purposes or share it with business partners without first obtaining your explicit consent. You may withdraw your consent at any time.
Full Control in Your HandsAs an LV88 member, you have the right to request a copy of the personal data we hold about you, correct any inaccurate information, and request deletion of your data under certain circumstances.
PDPA Rights GuaranteedPersonal data of Malaysian members is stored on servers located in Malaysia or in jurisdictions with an equivalent level of data protection. Cross-border data transfers are only carried out in accordance with PDPA requirements.
Local StorageIn the event of any security breach involving your data, LV88 is committed to notifying affected members within 72 hours, in line with industry best practices.
72-Hour ResponseThis Privacy Policy explains how LV88 ("we", "platform") collects, uses, discloses, and protects your personal information when you use our website at lv88-app.com and all related services.
By registering for or using the services LV88, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use our platform.
LV88 is an online gaming platform operating in Malaysia, offering a wide range of game categories including slots, live casino, table games, Sports Betting (Malaysia Super League football, EPL, badminton, e-sports), lottery, and progressive jackpots.
This Privacy Policy applies to all individuals who:
We are committed to protecting your privacy in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia, which is the primary legislation governing the processing of personal data in Malaysia.
Important Note: This policy is written in Bahasa Malaysia for the convenience of our members. In the event of any conflict between language versions, the Bahasa Malaysia version shall prevail for members in Malaysia.
LV88 collects various types of personal data depending on how you interact with our platform. Below are the details of the data collected:
LV88 uses your personal data solely for legitimate and necessary purposes. Below is a summary of the purposes of use and their legal basis:
| Purpose of Use | Legal Basis |
|---|---|
| Member registration and account management | Contract performance |
| Identity verification (KYC) and fraud prevention | Legal requirements |
| Processing deposits & withdrawals (MYR) via local payment methods | Contract performance |
| Provision of gaming services & customer support | Contract performance |
| Sending important account notifications | Legitimate interest |
| Marketing & promotions (with your consent) | Consent |
| Legal & regulatory compliance | Legal requirements |
| Platform analytics and improvement | Legitimate interest |
Marketing Communications: LV88 will only send you promotions, special offers, and VIP programme updates if you have given your consent. You may opt out of marketing communications at any time via your account settings or by contacting our customer support.
LV88 does not sell, rent, or trade members' personal data to any third party for their own marketing purposes. However, there are limited circumstances in which we may need to share your data:
All third parties receiving personal data of LV88 members are required to comply with Malaysia's PDPA 2010 and are bound by data processing agreements that prohibit them from using such data for any other purpose.
LV88 continually invests in security infrastructure to ensure your personal data is protected to the highest standard. The security measures we have in place include:
While we take all reasonable precautions, no security system is 100% foolproof. We encourage members to play their part in keeping their accounts secure by using strong passwords and never sharing their login credentials with anyone.
LV88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account | Service contract fulfilment |
| Financial transaction records (MYR) | 7 years after transaction | Malaysian tax & financial legal requirements |
| Game activity logs | 3 years | Audit requirements & dispute resolution |
| Support communication data | 2 years | Complaint resolution & service improvement |
| Closed account data | 5 years after account closure | Legal compliance & fraud prevention |
| Technical log data | 90 days | Security threat detection |
Once the specified retention period has elapsed, your data will be securely deleted or anonymised in accordance with LV88's data deletion procedures.
As a member LV88 residing in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA):
Request a copy of the personal data LV88 holds about you. Requests are processed within 21 business days.
Requesting correction of personal data that is inaccurate, incomplete, or outdated in your LV88 account.
Withdraw consent for marketing communications at any time without affecting core services.
Request that LV88 cease processing your data in certain circumstances as provided for under the PDPA.
Submit enquiries about your data or lodge a complaint with LV88 or the Personal Data Protection Commissioner of Malaysia.
Closing your LV88 account and requesting the deletion of your personal data, subject to legal retention requirements.
To exercise any of the above rights, contact the LV88 data protection team by email at support@lv88-app.com or via our 24/7 live chat.
LV88 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use:
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the LV88 platform.
Some of your personal data may be processed or stored outside Malaysia, primarily by technical service providers and international game providers that partner with LV88.
In all cases of cross-border data transfers, LV88 ensuring that:
LV88 is a platform strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of children or underage minors.
If we determine that personal data of a child has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the relevant account.
If you are a parent or guardian and believe that your child has registered an LV88 account without your consent, please contact us immediately at support@lv88-app.com. We will respond within 24 hours.
LV88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform operations.
When material amendments are made to this Privacy Policy, we will:
Continued use of the platform LV88 after the amendment takes effect will be deemed as acceptance of the amended Privacy Policy.
If you have any questions, concerns, or complaints regarding how LV88 we handle your personal data, or if you wish to exercise any of your privacy rights, please contact us via:
We are committed to responding to all privacy-related enquiries within 5 business days from the date of receipt. For complaints requiring further investigation, we will provide periodic updates and resolve the matter within 21 working days.
If you are not satisfied with LV88's response to your privacy complaint, you have the right to refer the matter to Department of Personal Data Protection (JPDP) Malaysia which is the personal data protection regulatory authority in Malaysia.
By using the LV88 platform, you acknowledge that you have read and understood this Privacy Policy. This document was last updated on 1 January 2026. For any further enquiries, our support team is available 24/7 in Bahasa Malaysia.
Join over 1 million LV88 Malaysia members playing with confidence. Register for free, deposit from as little as RM10, and enjoy 2,400+ games backed by bank-grade data protection.